Returns Policy

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  • Quality SlateQuality Slate
  • Made to MeasureMade to Measure

When returning goods it is the customer’s responsibility to ensure that the goods are properly packaged

A period of at least 14 working days will lapse before we resend or refund the order. Grey Slate & Stone Ltd reserves the rights to use its discretion to consider re sending or refunding the order.

Grey Slate & Stone Ltd will in no circumstances entertain a request to return the products unless they are in the opinion of the Company:

* In a good and saleable condition.

Subject there to the products may not be returned to the Company without specific prior return consent of the Company which may or may not be granted at the Company’s entire discretion but, if granted, shall be on such terms as the Company shall from time to time consider appropriate.
If For any reason you should choose to return a product , you must ensure that you contact us directly via e-mail or telephone, within 7 days of receiving the goods to make us aware of your decision. After 7 days we will not refund any goods.

If Grey Slate & Stone Ltd deems that the refund is acceptable then the goods must be returned to Grey Slate & Stone Ltd within 28 days from the date of delivery. Returns are only applicable where the goods are damaged or incorrect.

When returning goods, it is the customer’s responsibility to ensure that the goods are properly packaged. If for any reason the goods are damaged during transit, and reach us in less than acceptable condition, then we will refuse the refund. All refunds will be examined before being processed. The cost of returning goods is the responsibility of the customer.

In addition to our returns policy under the distance selling regulations the customer has the legal right to cancel the order within 7 working days from the date of purchase if the customer sends to Grey Slate & Stone Ltd a notice of cancellation and returns the goods in their original, unopened and unused condition.
The customer must contact Grey Slate & Stone Ltd at before returning an item to request a returns authorization code. If the item is returned without authorization code Grey Slate & Stone Ltd will be unable to offer a refund.